samples   training programs   user & technical docs   online help   reference guides     call center electrical safety fax quick reference formula mgmt system ivr consumer services ivr retail merchandising provider website purchasing handbook retail gift card retail merchandising   magazines & newsletters   project management   back to samples main   reference guides    1  2  3  4  5  >   Call Center Quick Reference Cards   During a special program with Home Depot, ServiceMaster call center agents used these cards to sell services and handle customers' issues with Home Depot orders. Jan redesigned several existing quick reference cards to improve legibility & usability (as an employee of ServiceMaster).