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| Call Center Online Scripting Tool |
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| ServiceMaster call center agents use this online scripting tool to handle customer calls. Agents make selections on the screen to see the appropriate scripts & steps they should follow to assist customers and process calls. The scripting tool has increased customer satisfaction and reduced call times at the call center. |
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| We helped design the screens and write some of the scripts. |
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| (created by Jan as an employee of ServiceMaster) |
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