our services our clients samples of our work tips & tricks about j&a j&a news           Communication is what makes your business tick.   It's at the core of all your processes, procedures, & actions.           Johansen & Associates can help your business succeed by designing user experiences that bring value to your products, and understanding to your customers & employees.           J&A is a full-service documentation & training development consulting firm. We offer a complete range of communication development services, including project management consulting, training programs, and user, procedural, & technical documents.                       Effective communication builds trust between you & your customers, helps your employees operate more effectively & efficiently, and establishes a foundation for the enduring success of your organization.